All the K9runfree orders are sent via courier to ensure delivery direct to your door. 

Please allow approximately 4-6 days for delivery on in stock items. If an item is out of stock we will advise you of an approximate delivery date at which time you can accept or cancel your order.  

You can get your tracking number from order detail or your email send from K9 Runfree™ and track the package via https://www.17track.net/en

The K9runfree offers free shipping on standard orders over $50.

Now we ship to Australia, Canada, UK and US.

If your item has an issue, please first email our Customer Support Center (EMAIL: k9kangaroo@hiccpet.com ), they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it.
Please carefully follow our Return and Refund process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product name.
2. Tell us what steps you have already taken to resolve the issue.
3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.